Course / Course Details
By - Trainer Lisa
Participation and Format:
1. Complete all 4 online micro-sessions (25-30 minutes each).
2. Engage in role plays, reflection exercises, and adaptability drill.
3. Submit written reflection or responses to handout prompts for supervisor evaluation
4. Complete Pre-Test and Post-Test evaluations.
Assessment:
1. Pass the Post-Test with at least 75% .
2. Achieve a Pass Mark in role-play performance using a 9-scale adaptability rubric.
This 2-hour training on Performance Management & Appraisals in Hospitality introduces managers and supervisors to the basics of managing and evaluating employee performance. It explains the difference between ongoing performance management and formal appraisals, highlights key components such as goal setting and feedback, and provides hospitality-specific examples to help align employee performance with organizational goals.
1. Draft SMART goals for hospitality roles.
2. Differentiate between performance management and appraisals.
3. Explain the purpose of performance management and appraisals.
4. Value performance management as a leadership responsibility.
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