Participation and Format:
1. Complete all 4 online micro-sessions (25-30 minutes each).
2. Engage in role plays, reflection exercises, and adaptability drill.
3. Submit written reflection or responses to handout prompts for supervisor evaluation
4. Complete Pre-Test and Post-Test evaluations.
Assessment:
1. Pass the Post-Test with at least 75% .
2. Achieve a Pass Mark in role-play performance using a 9-scale adaptability rubric.
This 2-hour interactive training helps hospitality professionals sharpen their focus and precision in everyday tasks. Through short, practical exercises and real-world examples, participants learn how small details make a big difference in guest satisfaction, brand consistency, and operational excellence.
1. Identify and correct small mistakes.
2. Apply checklist tools.
3. Understand why details matter.
4. Value precision in daily work.
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