Course / Course Details

Staying Sharp During Peak Hours

Operational Efficiency

By - Trainer Lisa
4 Hours
(0)

Course Requirements

Participation and Format:

1. No prior training required (entry-level friendly).

2. Complete all 6 online micro-sessions (35-40 minutes each).

3. Participate in role plays, reflection exercises, and adaptability drill

4. Submit written reflections or responses for supervisor evaluation

5. Complete Pre-Test and Post-Test evaluations.Assessment:

1. Pass the Post-Test with at least 75% .

2. Achieve a Pass Mark in role-play performance using a 9-scale adaptability rubr

Course Description

This 4-hour training develops staff capability to manage peak hours effectively. Delivered in six 35–40 minute online sessions, it covers prioritization, communication, department-specific case studies, and resilience strategies. It suits individuals online, one-on-one with supervisors, or micro-groups.

Course Outcomes

Upon completion of the course, the participants should be able to:

1. Prioritize tasks in real scenarios.

2. Communicate clearly under stress.

3. Apply resilience strategies.

4. Practice department-specific challenges.

5. Understand recovery methods after rush.

6. Value teamwork during peak hours.

Course Curriculum

6 chapters
15 lectures
3 quizzes
4 Hours total length

Toggle all chapters

1 Training Overview

Preview

5 Min

2 Pre-Test: Staying Sharp During Peak Hours [Quiz]

Start

10 Min

3 My Expectations [Quiz]

Start

5 Min

4 Session 1: Review of Basics & Stress Points

Preview

20 Min

1 Task Prioritization

Preview

20 Min

2 Case Study: Managing a Sudden Influx at the Front Desk

Preview

30 Min

1 Communication Under Pressure

Preview

20 Min

2 Pair Work: Clear Communication Under Pressure

Preview

30 Min

1 Department Case Variations

Preview

20 Min

2 Individual Task: Peak-Hour Problem Solver

Preview

30 Min

1 Individual Task: Build Your Resilience Plan

Preview

30 Min

2 Session 5: Resilience & Recovery

Preview

20 Min

1 Course Feedback Form

Preview

5 Min

2 Reflection

Preview

25 Min

3 Post-Test: Staying Sharp During Peak Hours [Quiz]

Start

10 Min

Instructor

Trainer Lisa

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Add To Cart

Duration 4 Hours
Lectures 15 lessons
Category: Operational Efficiency
3 Quizzes
Language: English
Skill Level Skills Application
Certificate of Completion
Full lifetime access

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