Participation and Format:
1. No prior training required (entry-level friendly).
2. Complete all 6 online micro-sessions (35-40 minutes each).
3. Participate in role plays, reflection exercises, and adaptability drill
4. Submit written reflections or responses for supervisor evaluation
5. Complete Pre-Test and Post-Test evaluations.Assessment:
1. Pass the Post-Test with at least 75% .
2. Achieve a Pass Mark in role-play performance using a 9-scale adaptability rubr
This 4-hour training develops staff capability to manage peak hours effectively. Delivered in six 35–40 minute online sessions, it covers prioritization, communication, department-specific case studies, and resilience strategies. It suits individuals online, one-on-one with supervisors, or micro-groups.
1. Prioritize tasks in real scenarios.
2. Communicate clearly under stress.
3. Apply resilience strategies.
4. Practice department-specific challenges.
5. Understand recovery methods after rush.
6. Stay calm under guest pressure.
7. Value teamwork during peak hours.
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