Course / Course Details

“Keeping Guests Safe During Emergencies”

  • Trainer Lisa image

    By - Trainer Lisa

  • 0 students
  • 2 Hours
  • (0)

Course Requirements

Participation and Format:

 

1. No advanced safety background required.

2. Complete all 4 online micro-sessions (25-30 minutes each).

3. Engage in role plays, reflection exercises, and adaptability drill.

4. Submit written reflection or responses to handout prompts for supervisor evaluation

5. Complete Pre-Test and Post-Test evaluations.

 

Assessment:  

 

1. Pass the Post-Test with at least 75% .

2. Achieve a Pass Mark in role-play performance using a 9-scale adaptability rubric.

Course Description

This 2-hour training equips hospitality staff with the essential knowledge and skills to keep guests safe during emergencies. From fire alarms to medical incidents, participants will learn how to respond calmly, assist guests effectively, and communicate with confidence. The focus is on guest-friendly safety — protecting lives while ensuring reassurance and professionalism.

Course Outcomes

Upon completion of the course, the participants should be able to:

1.     Guide guests calmly during fire alarms and evacuations.

2.     Assist vulnerable guests (children, elderly, persons with disabilities).

3.     Provide immediate support until professional responders arrive.

4.     Understand the hotel’s emergency protocols.

5.     Recognize the importance of guest reassurance in emergencies.

6.     Apply when and how to escalate situations to supervisors or authorities.

Course Curriculum

  • 4 chapters
  • 1 lectures
  • 0 quizzes
  • 2 Hours total length
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1 Welcome Message
5 Min

Instructor

Trainer Lisa

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  • Duration 2 Hours

  • Lectures 1 lessons

  • Enrolled 0 students

  • Category: Health, Safety & Complaince

  • 0 Quizzes

  • Language: English

  • Skill Level Express

  • Certificate of Completion

  • Full lifetime access

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