Course / Course Details

Keeping Guests Safe During Emergencies

Health, Safety & Complaince

By - Trainer Lisa
2 Hours
(0)

Course Requirements

Participation and Format:

1. No advanced safety background required.

2. Complete all 4 online micro-sessions (25-30 minutes each).

3. Engage in role plays, reflection exercises, and adaptability drill.

4. Submit written reflection or responses to handout prompts for supervisor evaluation

5. Complete Pre-Test and Post-Test evaluations.

Assessment:

1. Pass the Post-Test with at least 75% .

2. Achieve a Pass Mark in role-play performance using a 9-scale adaptability rubric.

Course Description

This 2-hour training equips hospitality staff with the essential knowledge and skills to keep guests safe during emergencies. From fire alarms to medical incidents, participants will learn how to respond calmly, assist guests effectively, and communicate with confidence. The focus is on guest-friendly safety — protecting lives while ensuring reassurance and professionalism.

Course Outcomes

Upon completion of the course, the participants should be able to:

1. Guide guests calmly during fire alarms and evacuations.

2. Assist vulnerable guests (children, elderly, persons with disabilities).

3. Understand the hotel’s emergency protocols.

4. Apply when and how to escalate situations to supervisors or authorities.

Course Curriculum

4 chapters
11 lectures
3 quizzes
2 Hours total length

Toggle all chapters

1 Welcome Message

5 Min

2 Pre-Test: Keeping Guests Safe During Emergencies [Quiz]

Start

10 Min

3 My Expectations [Quiz]

Start

5 Min

4 Session 1: Why Emergency Response Matters

Preview

10 Min

1 Session 2: Communication and Coordination

Preview

10 Min

2 Role-Play: Calm and Clear Communication Practice

Preview

20 Min

1 Session 3: Response Actions & Safe Evacuation

Preview

15 Min

2 Self-Practice: My Emergency Plan

Preview

15 Min

1 Post-Test: Keeping Guests Safe During Emergencies [Quiz]

Start

10 Min

2 Reflection

Preview

10 Min

3 Course Feedback Form

Preview

5 Min

Instructor

Trainer Lisa

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Add To Cart

Duration 2 Hours
Lectures 11 lessons
Category: Health, Safety & Complaince
3 Quizzes
Language: English
Skill Level Express
Certificate of Completion
Full lifetime access

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