Course / Course Details
By - Trainer Lisa
Participation and Format:
1. Complete all 4 online micro-sessions (25-30 minutes each).
2. Engage in role plays, reflection exercises, and adaptability drill
3. Submit written reflection or responses to handout prompts for supervisor evaluation
4. Complete Pre-Test and Post-Test evaluations.
Assessment:
1. Pass the Post-Test with at least 75% .
2. Achieve a Pass Mark in role-play performance using a 9-scale adaptability rubric.
This 2-hour training prepares staff to manage peak hours effectively. Delivered in four 25–30 minute micro-sessions, it focuses on staying calm, prioritizing tasks, keeping guest focus, and applying learning through reflection and quizzes. It is designed for individual online learning, with optional supervisor one-on-one or micro-group sessions.
Upon completion of the course, the participants should be able to:
1. Practice prioritizing tasks quickly.
2. Handle multiple guest requests calmly.
3. Understand peak hour challenges.
4. Know basic stress management techniques.
5. Stay guest-focused under pressure.
6. Show resilience in high-pressure scenarios.
No Review found
Express
Skills Application
Discover Additional Learning Opportunities
Express
Skills Application
Express
Skills Application
Express
Skills Application
