Course / Course Details

Flexibility and Adaptability Skills in Action

  • Team Leap Strategies image

    By - Team Leap Strategies

  • 1 students
  • 4 Hours
  • (0)

Course Requirements

Participation & Format

  • Complete all 6 online micro-sessions (35–40 minutes each).
  • Participate in role-plays, reflection exercises, and adaptability drills.
  • Submit written reflections or responses for supervisor evaluation.
  • Complete Pre-test and Post-test evaluations


Assessment

  • Pass the Post-test with at least 75%.

  • Achieve a Pass mark in role-play performance using a 9-scale adaptability rubric.

Course Description

This 4-hour online training develops deeper flexibility and adaptability skills for hospitality staff. It emphasizes proactive responses to challenges, communication techniques, role-plays, and practical case studies. Delivered in six 35–40 minute micro-sessions for individuals, one-on-one supervisor coaching, and micro-groups (2–4 learners).

Course Outcomes

By the end of this course, participants will be able to:

  1. Adapt service strategies to meet diverse and changing guest needs across various situations.
  2. Communicate effectively and professionally during service challenges to maintain guest satisfaction.
  3. Anticipate and prepare for unexpected operational changes using proactive planning techniques.
  4. Apply practical, real-time solutions to resolve unforeseen issues efficiently.
  5. Demonstrate a positive and composed attitude when responding to change or pressure.
  6. Commit to continuous improvement by reflecting on personal adaptability and identifying areas for growth.

Course Curriculum

  • 6 chapters
  • 15 lectures
  • 4 quizzes
  • 4 Hours total length
Toggle all chapters
1 Course Overview
Preview
5 Min

2 Pre-test: Flexibility and Adaptability Skills in Action [Quiz]
Start
15 Min

3 Introduction to Flexibility and Adaptability Skills in Action
Preview
15 Min

1 Role of Adaptability in Hospitality
Preview
15 Min

2 Role-play Scenarios: Role of Adaptability
Preview
20 Min

1 Anticipating Guest Needs
Preview
15 Min

2 Spot-the-Cue: Anticipating Guest Needs [Quiz]
Start
20 Min

3 Role Play Scenarios
Preview
20 Min

1 Handling Unpredictable Situations
Preview
15 Min

2 Group Activity: Creating a Contingency Plan
Preview
30 Min

1 Communication for Adaptability
Preview
15 Min

2 Role-Play: Challenging Situations
Preview
20 Min

1 Post-Test: Flexibility and Adaptability Skills in Action [Quiz]
Start
15 Min

2 Reflection: Flexibility and Adaptability Skills in Action [Quiz]
Start
15 Min

3 Click the Link: Course Feedback Form
Preview
15 Min

1. Role Play Scenarios: Anticipating Guest Needs
Download
2. Role-Play Scenarios: Role of Adaptability
Download
3. Role Play Marking Rubric
Download
4. Contingency Plan Template
Download
5. Role-Play: Challenging Situations
Download
6. Notes: Flexibility and Adaptability Skills in Action
Download

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Team Leap Strategies

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  • Duration 4 Hours

  • Lectures 15 lessons

  • Enrolled 1 students

  • Category: Customer Service

  • 4 Quizzes

  • Language: English

  • Skill Level Skills Application

  • Certificate of Completion

  • Full lifetime access

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