Leap Strategies | Professional Conduct

Course / Course Details

Professional Conduct

Customer Service

By - Team Leap Strategies
1 students
2 Hours
(0)

Course Requirements

The following are the course requirements to complete this course:

- Complete all 4 online micro-sessions (25–30 minutes each).

- Engage in role-plays, case studies, and reflection activities.

- Submit responses to handout prompts for supervisor feedback.

- Pass the final quiz with at least 75% total marks.

- Supervisor evaluates professional conduct using a 10-item rubric.

Course Description

This 2-hour online training introduces hospitality staff to professional conduct in customer service. It emphasizes first impressions, communication etiquette, ethics, and consistent behavior to enhance guest satisfaction. Delivered in four 25–30 minute micro-sessions for individuals, one-on-one coaching, and micro-groups (2–4 learners).

Course Outcomes

Upon completion of this training, participants should be able to:

Recognize the importance of maintaining professional appearance and behavior.
Communicate clearly and respectfully with guests during role-plays.
Demonstrate professional, ethical responses and conduct during role-plays.
Recognize how communication impacts professionalism.
Adopt a respectful and guest-centered approach.
Commit to punctuality, honesty, and consistency.
Show integrity in various workplace interactions.

Course Curriculum

4 chapters
10 lectures
2 quizzes
2 Hours total length

Toggle all chapters

1 Welcome Greeting Video from the Management

Preview

5 Min

2 Introduction to Professional Conduct

Preview

20 Min

3 Practice Professional Greeting

5 Min

1 Communication Etiquette for Hotel Excellence

Preview

15 Min

2 Skill Building: Role-Play

Preview

10 Min

N/A

1 Punctuality, honesty, confidentiality, and consistency.

Preview

20 Min

2 Exercise: Handling Privacy Breach

Preview

10 Min

Study the statements and decide which category they belong to.

1 Quiz: Professional Conduct [Quiz]

Start

20 Min

2 Reflection

Preview

10 Min

Click Q&A to write your thoughts.

1. Role Play Assessment Rubric

2. Exercise: Handling Privacy Breach

3. Role-Play Prompts for Professional Conduct

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Instructor

Team Leap Strategies

We are one.

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Duration 2 Hours
Lectures 10 lessons
Enrolled 1 students
Category: Customer Service
2 Quizzes
Language: English
Skill Level Express
Certificate of Completion
Full lifetime access

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