Course / Course Details
By - Trainer Lisa
Participation and Format:
1. No prior training required (entry-level friendly).
2. Complete all 6 online micro-sessions (35-40 minutes each).
3. Participate in role plays, reflection exercises, and adaptability drill
4. Submit written reflections or responses for supervisor evaluation
5. Complete Pre-Test and Post-Test evaluations.
Assessment:
1. Pass the Post-Test with at least 75% .
2. Achieve a Pass Mark in role-play performance using a 9-scale adaptability rubric.
This 4-hour training on Performance Management & Appraisals in Hospitality expands on the basics by exploring appraisal methods such as rating scales, 360-degree feedback, and competency-based reviews. Participants will engage in role-play appraisal meetings, analyze case studies from hotel departments, and design appraisal-linked development plans to strengthen staff motivation and performance alignment.
1. Apply different appraisal methods in hospitality contexts.
2. Conduct appraisal meetings using role-play practice.
3. Explain appraisal methods and their relevance to hospitality organizations.
4. Analyze case studies of appraisals in different hotel departments.
5. Value appraisals as an opportunity for both feedback and growth.
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