Participation and Format:
1. Complete all 4 online micro-sessions (25-30 minutes each).
2. Engage in role plays, reflection exercises, and adaptability drill.
3. Submit written reflection or responses to handout prompts for supervisor evaluation
4. Complete Pre-Test and Post-Test evaluations.
Assessment:
1. Pass the Post-Test with at least 75% .
2. Achieve a Pass Mark in role-play performance using a 9-scale adaptability rubric.
This 2-hour training introduces hospitality staff to the importance of creating a positive first impression on social media. Participants will learn how guests judge properties based on online presence, and how every post, photo, or comment reflects the brand. The focus is on guest-friendly posting habits, simple do’s and don’ts, and building consistency so that the first impression inspires trust and excitement.
1. Identify what makes a strong first impression online.
2. Apply guest-friendly language when writing captions or responses.
3. Understand the role of social media in guest decision-making.
4. Value the importance of professionalism on social media.
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