Course / Course Details
By - Trainer Lisa
Participation and Format:
1. No prior training required (entry-level friendly).
2. Complete all 6 online micro-sessions (35-40 minutes each).
3. Participate in role plays, reflection exercises, and adaptability drill
4. Submit written reflections or responses for supervisor evaluation
5. Complete Pre-Test and Post-Test evaluations.
Assessment:
1. Pass the Post-Test with at least 75% .
2. Achieve a Pass Mark in role-play performance using a 9-scale adaptability rubric.
This 4-hour training expands on creating strong first impressions on social media by helping staff and supervisors apply structured practices for consistent and professional online presence. Participants will learn how to align content with brand identity, create guest-friendly posts, and manage online interactions responsibly. The training includes case studies, role-plays, and workshops to reinforce practical applications.
1. Develop consistent and professional posts across platforms.
2. Guide peers in using guest-friendly content practices.
3. Understand structured approaches to managing first impressions online.
4. Recognize how brand identity is supported through social media.
5. Value consistency in online presentation of the property.
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