Course / Course Details
By - Trainer Lisa
Participation and Format:
1. No prior training required (entry-level friendly).
2. Complete all 6 online micro-sessions (35-40 minutes each).
3. Participate in role plays, reflection exercises, and adaptability drill
4. Submit written reflections or responses for supervisor evaluation
5. Complete Pre-Test and Post-Test evaluations.
Assessment:
1. Pass the Post-Test with at least 75% .
2. Achieve a Pass Mark in role-play performance using a 9-scale adaptability rubric.
This 4-hour training on Hospitality Brand Leadership expands on the essentials by introducing global case studies, role-plays, and brand alignment workshops. Participants will learn how to consistently embody brand values, guide teams in reinforcing brand promises, and design strategies that connect service delivery with brand identity.
1. Apply brand leadership principles to hospitality operations.
2. Lead role-plays to model brand values in action.
3. Identify global best practices in hospitality brand leadership.
4. Value leadership’s role in reinforcing brand identity.
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