Course / Course Details

Critical Thinking in Action: Practical Skills for Smarter Decisions

  • Trainer Lisa image

    By - Trainer Lisa

  • 0 students
  • 2 Hours
  • (0)

Course Requirements

Participation and Format:

 

1. Complete all 4 online micro-sessions (25-30 minutes each).

2. Engage in role plays, reflection exercises, and adaptability drill.

3. Submit written reflection or responses to handout prompts for supervisor evaluation

4. Complete Pre-Test and Post-Test evaluations.

 

Assessment:  

 

1. Pass the Post-Test with at least 75% .

2. Achieve a Pass Mark in role-play performance using a 9-scale adaptability rubric.

Course Description

This 2-hour training on Critical Thinking & Analytical Decision-Making in Hospitality introduces participants to the foundations of clear, logical, and evidence-based decision-making. The session emphasizes questioning assumptions, evaluating options, and applying basic frameworks to solve common hospitality challenges such as guest complaints, staffing issues, and operational decisions.

Course Outcomes

Upon completion of the course, the participants should be able to:


1.     Apply basic decision-making frameworks to hospitality situations.

2.     Identify root causes of common operational problems.

3.     Recognize the components of sound analytical thinking.

4.     Value evidence-based reasoning over assumptions.

Course Curriculum

  • 4 chapters
  • 1 lectures
  • 0 quizzes
  • 2 Hours total length
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1 Welcome Message
5 Min

Instructor

Trainer Lisa

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  • Duration 2 Hours

  • Lectures 1 lessons

  • Enrolled 0 students

  • Category: Core Leadership and Strategic Thinking

  • 0 Quizzes

  • Language: English

  • Skill Level Express

  • Certificate of Completion

  • Full lifetime access

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