Course / Course Details
By - Team Leap
Participation and Format:
1. Complete all 4 online micro-sessions (25-30 minutes each).
2. Engage in role plays, reflection exercises, and adaptability drill.
3. Submit written reflection or responses to handout prompts for supervisor evaluation
4. Complete Pre-Test and Post-Test evaluations.
Assessment:
1. Pass the Post-Test with at least 75% .
2. Achieve a Pass Mark in role-play performance using a 9-scale adaptability rubric.
This 2-hour training on Critical Thinking & Analytical Decision-Making in Hospitality introduces participants to the foundations of clear, logical, and evidence-based decision-making. The session emphasizes questioning assumptions, evaluating options, and applying basic frameworks to solve common hospitality challenges such as guest complaints, staffing issues, and operational decisions.
1. Apply basic decision-making frameworks to hospitality situations.
2. Identify root causes of common operational problems.
3. Recognize the components of sound analytical thinking.
4. Value evidence-based reasoning over assumptions.
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