Course / Course Details

Beyond Skills: Connecting Through Emotional Intelligence

Management & Leadership

By - Trainer Lisa
0 students
2 Hours
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Course Requirements

Participation and Format:

1. Complete all 4 online micro-sessions (25-30 minutes each).

2. Engage in role plays, reflection exercises, and adaptability drill.

3. Submit written reflection or responses to handout prompts for supervisor evaluation

4. Complete Pre-Test and Post-Test evaluations.

Assessment:

1. Pass the Post-Test with at least 75% .

2. Achieve a Pass Mark in role-play performance using a 9-scale adaptability rubric.

Course Description

This 2-hour training on Emotional Intelligence (EI) in Hospitality Leadership introduces supervisors and managers to the essentials of managing emotions effectively, building empathy, and improving guest and team interactions. The session covers the five core components of EI and practical strategies for applying them in hospitality environments.

Course Outcomes

Upon completion of the course, the participants should be able to:

1. Apply self-reflection to identify emotional triggers in hospitality.

2. Use empathy to improve guest and staff interactions.

3. Recognize the five components of Emotional Intelligence.

4. Promote calm and professional behavior in challenging situations.

Course Curriculum

4 chapters
1 lectures
0 quizzes
2 Hours total length

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1 Welcome Message

5 Min

Instructor

Trainer Lisa

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Duration 2 Hours
Lectures 1 lessons
Enrolled 0 students
Category: Management & Leadership
0 Quizzes
Language: English
Skill Level Express
Certificate of Completion
Full lifetime access

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