Participation and Format:
1. No prior training required (entry-level friendly).
2. Complete all 6 online micro-sessions (35-40 minutes each).
3. Participate in role plays, reflection exercises, and adaptability drill
4. Submit written reflections or responses for supervisor evaluation
5. Complete Pre-Test and Post-Test evaluations.
Assessment:
1. Pass the Post-Test with at least 75% .
2. Achieve a Pass Mark in role-play performance using a 9-scale adaptability rubric.
This 4-hour training on Initiative (Doing the Extra Mile) in Hospitality expands on the 2H module with case studies, extended role-plays, and supervisor recognition workshops. It enables line staff and first-line supervisors to actively demonstrate initiative in guest service, anticipate needs, and create a culture of proactive support within the team.
1. Demonstrate initiative in anticipating and fulfilling guest needs.
2. Apply proactive actions in hospitality workplace scenarios.
3. Identify examples of extra mile service in hospitality.
4. Recognize supervisor practices for fostering initiative.
5. Value initiative as a foundation for exceptional service.
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