Course / Course Details

Sensitizing Flexibility

  • Team Leap Strategies image

    By - Team Leap Strategies

  • 0 students
  • 8 Hours
  • (0)

Course Requirements

Participation & Format


    • Complete all 8 online micro-sessions (50–60 minutes each).
    • Participate in role-plays, advanced case studies, and scenario analysis.
    • Complete written reflections and action plans for supervisor evaluation.
    • Complete Pre-test and Post-test evaluations.

    Assessment

    • Pass the Post-test with at least 75% score.

    • Achieve a Pass mark in role-play performances using a 9-scale adaptability rubric.

    Course Description

    This 8-hour advanced training equips hospitality staff with mastery of flexibility and adaptability skills. It focuses on complex scenarios, proactive communication, resilience under pressure, and leadership in guiding teams during change. Delivered in eight 50–60 minute online micro-sessions for individuals, one-on-one supervisor coaching, and micro-groups (2–4 learners).

    Course Outcomes

    By the end of the course, the participants will be able to:


    1. Handle complex guest scenarios effectively, maintaining professionalism throughout.
    2. Prioritize and manage workload surges with efficiency.
    3. Apply techniques to remain resilient and calm in high-stress situations.
    4. Lead peers effectively during sudden operational changes.
    5. Utilize strategies for complex adaptability and management.
    6. Commit to staying positive, proactive, and continuously improving adaptability and flexibility skills.

    Course Curriculum

    • 8 chapters
    • 20 lectures
    • 4 quizzes
    • 8 Hours total length
    Toggle all chapters
    1 Course Overview
    Preview
    10 Min

    2 My Expectations [Quiz]
    Start
    10 Min

    3 Pre-Test: Sensitizing Flexibility [Quiz]
    Start
    30 Min

    4 The Importance of Flexibility in Hospitality
    Preview
    20 Min

    1 Advanced Guest Adaptation Techniques
    Preview
    20 Min

    2 Role-Play: Advanced Guest Adaptation Techniques
    Preview
    30 Min

    1 Managing Workload Surges
    Preview
    20 Min

    2 Case Study: Managing Workload Surges
    Preview
    20 Min

    1 Communication Mastery for Adaptability
    Preview
    20 Min

    2 Role-Play: Communication Mastery for Adaptability
    Preview
    30 Min

    1 Team Adaptability
    Preview
    20 Min

    2 Team Coordination Activity
    Preview
    30 Min

    1 Problem - Solving in Complex Scenarios
    Preview
    20 Min

    2 Activity: Case Study and Action Plan (Managing a Power Outage Crisis)
    Preview
    30 Min

    1 Building Resilience
    Preview
    30 Min

    2 Activity: Stress Mapping
    Preview
    10 Min

    3 Activity: Action Plan Workshop
    Preview
    15 Min

    1 Post-Test: Sensitizing Flexibility [Quiz]
    Start
    30 Min

    2 Click the Link: Course Feedback Form
    Preview
    10 Min

    3 Action Plan: Sensitizing Flexibility [Quiz]
    Start
    10 Min

    1. Role-Play Marking Rubric
    Download
    2. Role-Play: Advanced Guest Adaptation Techniques
    Download
    3. Case Study: Managing Workload Surges
    Download
    4. Group Insights Form
    Download
    5. Role-Play Scenarios: Communication Mastery for Adaptability
    Download
    6. Marking Rubric: Team Coordination Activity
    Download
    7. Case Study & Action Plan: Managing a Power Outage Crisis
    Download
    8. Action Plan: Building Resilience
    Download

    Instructor

    Team Leap Strategies

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    • Duration 8 Hours

    • Lectures 20 lessons

    • Enrolled 0 students

    • Category: Customer Service

    • 4 Quizzes

    • Language: English

    • Skill Level Advanced

    • Certificate of Completion

    • Full lifetime access

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